Patient Experience Specialist

1 week ago


Karachi, Sindh, Pakistan Horizon Technologies Full time
Key Responsibilities
  • Customer Inquiries: Respond to customer inquiries, concerns, and requests related to medical products, services, and healthcare procedures.
  • Issue Resolution: Identify and resolve customer issues promptly and efficiently while adhering to medical and company standards.
  • Knowledge Maintenance: Maintain up-to-date knowledge of medical products, services, and industry regulations to provide accurate and relevant information.
  • Order Management: Assist with order entry, tracking, and processing of medical equipment and supplies, ensuring all information is accurate and compliant with healthcare standards.
  • Complaint Handling: Effectively handle customer complaints, ensure proper follow-up, and escalate cases when necessary.
  • Cross-Functional Collaboration: Work closely with cross-functional teams (e.g., medical staff, logistics, and billing) to ensure that customer needs are met.
  • Product Education: Provide support and education to customers regarding product usage, troubleshooting, and health-related inquiries.


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