IT Technical Support Manager

2 days ago


Lahore, Punjab, Pakistan beBee Careers Full time
Lead Technical Support Specialist

Excellcomm is seeking a highly skilled professional to lead our Customer Service team.

The ideal candidate should hold a Bachelor/Master's degree in Computer Sciences or a related field, with a minimum of 4-5 years of experience in technical customer service, preferably in IT service management.

The successful candidate will possess expertise in:

  • Technical project management
  • Hands-on experience with network, systems, applications, utilities, and security suites on clients' systems/end-user machines

The ideal candidate will be a strong communicator with excellent interpersonal skills, able to effectively manage large teams and provide technical support for end-users in areas such as IT networks, systems, and security.

Key Responsibilities:
  • Manage and resolve technical incidents and troubles
  • Provide technical support for all end-user issues
  • Gather information about client-end/end-user support mechanisms in an enterprise environment
  • Coordinate with functional teams within the organization
  • Manage internal IT assets and ensure compliance with company SOPs

This role requires a dynamic and organized individual who is a team player and can thrive in a fast-paced technical environment.

Requirements:
  • Familiarity with ITIL framework
  • Understanding of system administration procedures and IT service management
  • Excellent communication, problem-solving, and analytical skills
  • Strong coordination and follow-up skills
  • Ability to work under pressure and meet deadlines
  • Proficiency in English


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