Technical IT Specialist

3 days ago


Islamabad, Islamabad, Pakistan Evamp & Saanga Full time

Evamp & Saanga is seeking a skilled Technical IT Specialist to provide expert-level technical support to our internal stakeholders. This role plays a vital part in ensuring the smooth operation of our IT systems and infrastructure.

Responsibilities
  • Technical Support:
  1. Provide first and second-level technical support to end-users via phone, email, or in-person.
  2. Diagnose and resolve hardware, software, and network issues promptly.
  3. Collaborate with team members to escalate complex issues and follow through to resolution.

Hardware and Software Maintenance:

  • Install, configure, and maintain desktops, laptops, printers, and other hardware peripherals.
  • Manage software installations, updates, and patches to ensure all systems are up-to-date and secure.
  • Conduct regular system audits to identify potential issues and implement preventive measures.

User Account Management:

  • Create and manage user accounts, permissions, and access rights.
  • Assist in onboarding/offboarding processes, including setting up new user accounts and decommissioning old ones.

Network Support:

  • Assist with network configuration, troubleshooting, and maintenance.
  • Work closely with the network team to ensure a secure and efficient network environment.

Documentation and Training:

  • Create and update documentation for IT processes, procedures, and issue resolutions.
  • Provide training to end-users on IT-related topics and best practices.

Customer Service:

  • Deliver excellent customer service by responding to and resolving IT issues in a timely manner.
  • Communicate effectively with end-users to understand and address their needs.


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