Technical Assistance Professional

3 days ago


Islamabad, Islamabad, Pakistan Zones IT Solutions Full time
Job Description

We are seeking a skilled IT Support Specialist to join our team at Zones IT Solutions. As a member of our Helpdesk Team, you will be responsible for providing exceptional technical support to our customers.

Responsibilities:
  1. Assist the Helpdesk Team in day-to-day operations, performing various technical duties as assigned.
  2. Log all customer issues, requests, and support activity into our ticketing system for efficient tracking and resolution.
  3. Manage your workload to meet incident and request deadlines, delivering high-quality results under pressure.
Requirements:
  • Bachelor's or Master's degree in IT or a related field is mandatory for this position.
  • Minimum 2-3 years of relevant work experience is required, demonstrating expertise and knowledge in IT support.
  • Excellent communication and interpersonal skills are essential for effective collaboration with colleagues and customers.
  • Ability to work independently and as part of a team, prioritizing tasks and managing workload efficiently.
Benefits:
  • Comprehensive benefits package, including health insurance coverage for family members, life insurance, pension fund scheme, EOBI, and other perks.
  • Opportunity to work in a dynamic and innovative environment, driving growth and excellence in IT solutions.
  • Professional development opportunities, enabling you to enhance your skills and advance your career.


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