Software Support Manager Position Available

6 days ago

Karachi, Sindh, Pakistan beBeeSoftwareSupportManager Full time 2,000,000 - 2,500,000
Key Responsibilities:

The Software Support Manager will lead a team of software support specialists, ensuring timely and effective issue resolution and stakeholder communication.

  • Manage a team to ensure timely and effective issue resolution and stakeholder communication.
  • Review, analyze, and resolve software issues escalated from the support team, documenting lessons learned and preventive actions.
  • Monitor and analyze production incidents to identify trends, root causes, and areas for process improvement.
  • Collaborate with cross-functional teams to ensure efficient issue tracking, prioritization, and resolution.
  • Liaise with product development and testing teams to identify and prioritize product enhancements and bug fixes based on stakeholder feedback and self-identification.
  • Ensure effective communication and coordination with relevant teams to manage production and deploy reliable software solutions.
  • Analyze transactional system databases after release deployments to identify data inconsistencies or damage.
  • Plan and execute corrective actions to restore full data integrity.
  • Maintain a centralized repository of reported issues, root cause analyses, and affected transactions.
  • Support release and change management processes while maintaining up-to-date documentation, troubleshooting guides, and knowledge repositories.
  • Prepare and publish reports for stakeholders.
  • Develop and maintain in-depth knowledge of PSW software applications and remain updated on new releases and features.
  • Promote best practices in software support and encourage continuous improvement and learning within the team.
  • Provide technical expertise, mentorship, and guidance to team members to enhance overall support capabilities.
  • Perform other duties assigned by the manager to enhance software support function efficiency and quality.
  • Define and monitor SLAs and KPIs for support operations, ensuring service quality, performance tracking, and stakeholder satisfaction.

Requirements: To succeed in this role, you should have

  • Proven experience as a software support manager.
  • Strong leadership skills and the ability to motivate a team.
  • Excellent problem-solving and analytical skills.
  • Effective communication and collaboration skills.
  • Ability to work under pressure and meet deadlines.
  • Proficiency in software applications and tools related to the job.

What We Offer: As a valued member of our team, you can expect

  • A competitive salary package.
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.

Why Choose Us: Our company is committed to providing exceptional customer service and delivering high-quality solutions. We strive to create a positive and inclusive work environment that supports the growth and well-being of our employees.

Apply Now: If you are a motivated and experienced software support manager looking for a new challenge, please submit your application.

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