Technical Leader

1 day ago


Karachi, Sindh, Pakistan beBee Careers Full time

As a technical leader, you will be responsible for managing and supporting endpoint devices throughout their lifecycle, including provisioning, refresh, asset management, and decommission. You will adhere to and promote IT policies and standards, providing 'smart-hand' support at the site and following ITIL processes such as change, incident, and problem management.

You will take ownership of reported issues and see them through to resolution, researching, diagnosing, troubleshooting, and identifying solutions. You will also provide prompt and accurate feedback to customers and ensure all issues are properly logged. Warm hand-off of tickets to other support groups is also a key aspect of this role.


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