Support Process Manager

6 days ago


Lahore, Punjab, Pakistan beBee Careers Full time
Customer Support Specialist

We are seeking a dynamic and resourceful individual to support our users and help define and execute a scalable support process.

  • Develop and maintain a structured FAQ section and support knowledge base aligned with product updates and user feedback.
  • Design and implement a streamlined customer support process, including SLAs, escalation paths, and ticket tracking.

The ideal candidate will have 2+ years of experience in customer support, preferably in a SaaS or tech environment, and strong written and verbal communication skills in English.



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