Quality Analyst

3 days ago

Rawalpindi Cantonment, Pakistan beBeeQuality Full time 800,000 - 1,500,000

Are you meticulous in evaluating customer interactions? You will scrutinize call recordings to identify any deviations from the expected standard. We need someone with exceptional analytical skills, who can effectively communicate and report their findings.

Job Overview

We are seeking a diligent individual who can evaluate customer interactions meticulously.

Key Responsibilities:
  • Evaluate calls for quality and compliance
  • Analyze and prepare detailed feedback reports for improvement
  • Collaborate with the team to maintain high-quality customer experience standards
Requirements
  • Minimum of one year's experience in a call center environment
  • Prior experience in quality control or agent roles is beneficial
  • Able to work independently during night hours

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