Call Quality Analyst

1 day ago Be among the first 25 applicantsResponsibilities:Monitor inbound and outbound calls to assess employee performance and service quality.Evaluate customer interactions based on accuracy, communication skills, and compliance with company standards.Document call evaluations and maintain accurate records of performance metrics.Provide constructive...

Responsibilities:Monitor inbound and outbound calls to assess employee performance and service quality.Evaluate customer interactions based on accuracy, communication skills, and compliance with company standards.Document call evaluations and maintain accurate records of performance metrics.Provide constructive feedback to customer service representatives to...

Responsibilities:A Language Assessor would be primarily responsible for conducting English language assessments [Conducting and Coordinating for New and Existing Employees, including those whom we interview](In House and 3rd Party External).Daily Call Quality Monitoring of all employees [1-5 calls a day]. The assessor will work as a team member contributing...

Call Quality AnalystThe Call Quality Analyst plays a pivotal role in enhancing employee performance and service quality by monitoring inbound and outbound calls. This individual evaluates customer interactions based on accuracy, communication skills, and adherence to industry standards.Key Responsibilities:Monitor inbound and outbound calls to assess...

The primary responsibility of the call center Quality Assurance Representative is to measure and evaluate the performance of the sales and customer service representatives who come in direct contact with the company's consumer base. The quality assurance representative must ensure compliance with company and industry standards.The Quality Assurance...

Job Overview:">We are seeking a diligent professional to assume the role of Call Quality Analyst.The ideal candidate will possess exceptional analytical skills, a keen eye for detail, and excellent communication abilities.This is an exciting opportunity for a motivated individual to contribute to our team's success and make a meaningful impact on customer...

Job DescriptionUK's leading translation and interpretation company, TRANSLATION EMPIRE, is looking for an experienced Data Analyst with exceptional communication skills in English for our office based in Bahria Town, Phase 7 Rwp.Responsibilities:Use automated tools to extract data from primary and secondary sources.Remove corrupted data and fix coding errors...

1 day ago Be among the first 25 applicantsDirect message the job poster from AntematterHuman Resource Officer | People and Culture | |Technical Recruitment |People Operations | |Organization development | | Erp NextAbout UsOur mission is to develop and improve cutting-edge products using disruptive technologies to deliver an experience that lives up to the...

Experience Required (Ideal Candidate)The Recruitermust have minimum 1.5 years experience in recruiting CSR candidates from within a Call Centre Industry / Sector.The Recruiter should have a complete understanding of the nature & working environment of a Call Centre.Recent Graduates with a Degree in HR and Psychology are welcome to Apply, providing they have...

Quality Assurance Specialist For Auto InsuranceListening to recordings and providing feedback based on call interactions. Previous call center experience is required.We are seeking dedicated and hardworking employees who can work independently and meet their goals within specified timeframes.Job SpecificationMinimum 1 year of call center experience,...