
Business Operations Lead
6 days ago
Job Summary:
">We are seeking a highly organized and data-driven leader to oversee Amazon FBA operations for multiple clients. As an Operations Manager, you will be responsible for ensuring smooth execution of inventory planning, account management, and customer experience processes.
">About Our Agency:
">MyFBAPro is a fast-growing agency that partners with eCommerce brands to streamline operations, optimize inventory management, and scale their businesses on Amazon.
">Responsibilities:
">- ">
- Amazon Account Management:">
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- Oversee and maintain Amazon Seller Central account health across multiple client accounts.">
- Handle Amazon case resolutions, reimbursement claims, and compliance monitoring.">
- Ensure product listings remain active, optimized, and compliant with Amazon TOS.">
- Inventory & Supply Chain Coordination:">
- ">
- Develop inventory forecasting models to prevent stockouts or overstocking.">
- Coordinate with suppliers, 3PL warehouses, and freight forwarders for timely shipments.">
- Track inventory movement from production to fulfillment centers.">
- Customer Experience & Reviews Management:">
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- Oversee customer service operations to ensure fast responses to inquiries and complaints.">
- Improve review generation strategies while maintaining compliance with Amazon's policies.">
- Ensure high customer satisfaction and positive brand reputation for all clients.">
- Process Optimization & Performance Tracking:">
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- Implement SOPs and automation tools to improve efficiency in daily operations.">
- Develop dashboards and KPI scorecards to track sales, inventory levels, and account health.">
- Identify bottlenecks in workflows and implement solutions.">
Requirements:
">- ">
- 2+ years of experience in Amazon FBA operations, eCommerce logistics, or supply chain management.">
- Strong expertise in Amazon Seller Central, case management, and account health monitoring.">
- Experience working with 3PL warehouses, freight forwarders, and suppliers.">
- Advanced proficiency in Google Sheets, Excel, and project management tools (Asana, Slack, Trello, etc.).">
- Ability to analyze data, forecast inventory, and manage multiple client accounts effectively.">
- Excellent communication, leadership, and decision-making skills.">
Why Work With Us:
">- ">
- Fast-growing agency with opportunities for career growth.">
- Work with multiple eCommerce brands and gain diverse industry experience.">
- High-impact role—your work directly influences the success of multiple clients.">
- Competitive salary with performance-based bonuses.">
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