
Account Manager Team Lead
6 days ago
Job Description:
Leadership RoleThis role involves leading a team of account managers to deliver exceptional customer service. The successful candidate will have strong leadership skills, the ability to motivate and inspire a team, and experience in account management.
Responsibilities- Lead and manage a team of account managers to ensure exceptional customer service delivery
- Develop and implement strategies to increase customer satisfaction and retention
- Oversee the onboarding process for new clients, ensuring a smooth transition and effective knowledge transfer
- Collaborate with internal departments to align strategies and drive revenue growth
- Build and maintain relationships with key accounts, acting as the main point of contact for their inquiries and concerns
- Monitor team performance, providing regular feedback and coaching to enhance individual and team productivity
- Strong leadership skills with the ability to motivate and inspire a team
- Proven experience in account management, preferably in the software industry
- Excellent communication and interpersonal skills
- Strong negotiation and problem-solving abilities
- Ability to work under pressure and meet tight deadlines
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