Senior Amazon Account Specialist

3 days ago


Lahore, Punjab, Pakistan Full Circle Agency Full time

We are seeking a highly skilled Senior Amazon Account Specialist to join our dynamic team at Full Circle Agency. This is an exciting opportunity for someone who excels in e-commerce, client communication, and problem-solving.

About the Role

As a Senior Amazon Account Specialist, you will be responsible for managing Amazon accounts efficiently, ensuring compliance with Amazon's policies, and providing top-notch client support. You will act as the primary point of contact for clients, responding promptly to inquiries, and resolving product listing errors, order discrepancies, and other issues.

Key Responsibilities
  • Client Communication:
    • Act as the primary point of contact for clients during the assigned shift.
    • Respond promptly to inquiries via email or chat.
    • Provide updates and solutions for client concerns, ensuring satisfaction and trust.
  • Account Health Management:
    • Monitor and maintain the health of Amazon seller accounts, ensuring compliance with Amazon's policies.
    • Proactively identify and address issues to prevent account suspensions or penalties.
  • Issue Resolution:
    • Resolve product listing errors, order discrepancies, and other Amazon Seller Central issues.
    • Collaborate with internal teams to address escalated concerns efficiently.
  • Listing Optimization:
    • Optimize product listings for enhanced visibility and sales performance.
    • Conduct audits to ensure accurate and compliant product information.
  • Reporting:
    • Prepare detailed shift reports for the Manager, summarizing tasks completed, issues resolved, and updates for the next team.
    • Provide actionable insights based on account performance and client feedback.
Requirements
  • Experience:
    • At least 1-2 years of experience in e-commerce, client communication, or account management.
    • Hands-on experience with Amazon Seller Central is highly preferred.
  • Skills:
    • Exceptional verbal and written communication skills in English.
    • Strong problem-solving and analytical skills.
    • Proficiency in tools like Google Sheets, Click-Up, and Slack.
  • Additional Requirements:
    • Reside in Central or South America to align with the shift timing.
    • Availability to work from 3:00 PM to 11:00 PM CST.


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