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3 days ago
Sales and Customer Support is a vital part of our e-commerce operations. We're looking for a highly organized, tech-savvy Virtual Assistant to join our remote team.
Key Responsibilities:
- Provide real-time support to customers via live chat, email, SMS, and phone
- Recommend products, assist in purchase decisions, and identify upsell/cross-sell opportunities
- Manage order inquiries, including shipping, tracking, returns, and refunds
- Update CRM tools and track customer interactions accurately
- Represent each brand in a way that reflects their tone and values
- Share customer feedback and insights to improve sales processes
Qualifications:
- Minimum of 1 year experience in sales, customer support, or virtual assistant roles
- Excellent written and verbal communication skills in English
- Comfortable using platforms such as Shopify, Gorgias, Zendesk, or similar tools
- Ability to work independently in a remote, fast-paced environment
Benefits:
- Performance-based raises and commission opportunities
- Paid time off
- Health stipend or HMO coverage (location-dependent)
- Recognition bonuses for outstanding performance
- 100% remote setup with a supportive, collaborative team environment
This role may be a perfect fit if you have a background in sales or customer service and are highly motivated to help customers find the right solutions.
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