Remote Customer Service Representative Position

1 day ago


Bahawalpur City Tehsil, Pakistan beBeeSpecialist Full time 400,000 - 600,000
Job Title: Customer Support Specialist

We are seeking a motivated and customer-focused professional to join our team in a remote position.

This role plays a key part in managing customer interactions, converting leads, and ensuring exceptional service delivery.

Key Responsibilities:
  1. Lead Management:
    • Handle and respond to leads through WhatsApp, with a primary focus on converting leads into customers.
    • Cross-sell products such as on-site repair services, screen protectors, and phone covers.
  2. Customer Service:
    • Address and resolve customer complaints promptly and professionally.
    • Schedule repair services and pick-up/drop-off appointments in coordination with our technicians.
  3. Vendor and Quotation Management:
    • Obtain pricing details from vendors as needed.
    • Create and share accurate quotations and invoices with clients.
  4. Sales Pipeline Updates:
    • Regularly update the Sales Pipeline Sheet to track customer progress and lead conversions.
  5. Marketing:
    • Conduct WhatsApp marketing campaigns every 15 days based on the Sales Pipeline Sheet.
Requirements:
  • Strong communication and interpersonal skills.
  • Experience in customer service or sales is preferred.
  • Ability to work independently and manage tasks remotely.
  • Organized and detail-oriented with good multitasking abilities.
  • Basic proficiency in creating quotations and managing spreadsheets.
What We Offer:
  • Flexible, remote work environment.
  • Competitive compensation.
  • Opportunity to grow with a dynamic and customer-focused team.
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