Helping Hands Wanted

3 days ago

Lahore, Punjab, Pakistan beBeeCustomerService Full time 4,000,000 - 6,000,000
Customer Support Professional Job Description

This role involves serving as the primary point of contact for customers, addressing their inquiries and resolving issues related to digital banking services. The Customer Support Professional will play a crucial role in ensuring customer satisfaction by delivering high-quality support and maintaining a positive customer experience.

Key Responsibilities:

  • Respond promptly to customer inquiries via various channels, including phone, email, chat, and social media, providing accurate information and solutions.
  • Assist customers in troubleshooting and resolving issues related to account access, transactions, and other banking services.
  • Maintain a deep understanding of digital banking products and services to effectively assist customers and promote features.
  • Accurately document customer interactions, inquiries, and resolutions in the support system to ensure continuity and quality of service.
  • Collect and relay customer feedback and suggestions to the relevant teams to improve services and customer experience.
  • Collaborate with other departments (such as tech support, compliance, and product development) to resolve complex customer issues and enhance service delivery.
  • Meet or exceed established performance metrics, including response times, resolution rates, and customer satisfaction scores.
  • Participate in training sessions and contribute ideas for improving customer support processes and policies.

Qualifications:

  • A bachelor's degree in Business, Communication, or a related field is preferred.
  • 1-3 years of experience in customer support or service roles, ideally in the banking or fintech industry.
  • Excellent verbal and written communication skills in English and Urdu (knowledge of other regional languages is a plus).
  • Familiarity with digital banking platforms and proficiency in using customer support software and tools.
  • Strong analytical skills with the ability to troubleshoot and resolve customer issues effectively.
  • Passion for providing exceptional customer service and a commitment to meeting customer needs.
  • Ability to work collaboratively in a fast-paced environment and support team goals.

  • Helping Hands Wanted

    3 days ago

    Lahore, Punjab, Pakistan beBeeCustomerSupport Full time 600,000 - 850,000

    Delivering exceptional support and building lasting relationships with customers is at the heart of this role. As a passionate and dedicated professional, you will be responsible for responding to customer inquiries, resolving issues efficiently, and ensuring a seamless customer experience.About the JobThis exciting opportunity requires a strong communicator...

  • Helping Hands Wanted: A Customer Support Role

    3 days ago

    Lahore, Punjab, Pakistan beBeeSupport Full time 4,000,000 - 6,000,000

    Customer Support RepresentativeWe are a dynamic and fast-growing organization committed to delivering exceptional customer experiences. As we continue to expand, we seek a dedicated and experienced Customer Support Representative to join our team.Key Responsibilities:Respond to customer inquiries via various communication channels in a timely and...

  • Help Desk L2

    1 week ago

    Lahore, Punjab, Pakistan MindWhiz Full time

    1 day ago Be among the first 25 applicantsDirect message the job poster from MindWhizHR Manager | Global Recruiter | Talent Acquisition Specialist | Technical Recruiter | Non-Technical Recruiter | People & Culture Specialist | HR…Job Title: Help Desk L2Location: DHA Phase 5, Lahore, PakistanJob Type: Full-Time / PermanentShift Timings:Job Overview:We are...

  • Help Desk Specialist

    1 week ago

    Lahore, Punjab, Pakistan beBeeSupport Full time 350,000 - 400,000

    Customer Service RepresentativeWe are seeking a professional and empathetic customer service representative to join our team.You will be responsible for providing exceptional customer experiences via chat, email, or phone. This includes responding to inquiries related to product information, order tracking, returns, and account concerns.To succeed in this...

  • Top Mobile App Developer Wanted

    3 days ago

    Lahore, Punjab, Pakistan beBeeOpportunity Full time 60,000 - 80,000

    Mobile Application Developer OpportunityWe are seeking a skilled Mobile Application Developer to join our team. This role involves building and maintaining high-quality mobile applications using Flutter.The ideal candidate will have hands-on experience in Flutter, strong understanding of Dart and mobile app architecture, familiarity with REST APIs and...

  • Fashion Designers

    2 weeks ago

    Lahore, Punjab, Pakistan Naya Dour Full time

    We're Hiring Fashion Designers at naya dour If you have a flair for western wear and want to push creative boundaries, this is your chance to join a high-end fashion brand that values fresh ideas and bold experimentation. Locations: Gajjumata & DHA Phase 6, LahorePosition 1: Fashion Designer (Experienced)Experience: 6 months – 1 year in western wearJD:...

  • Strategic Marketing Specialist Wanted

    22 hours ago

    Lahore, Punjab, Pakistan beBeeMarketing Full time 4,000,000 - 8,000,000

    Strategic Marketing Specialist WantedAbout Us: We are a fast-growing European startup. Our team is passionate about innovation, collaboration and building a strong brand presence across digital platforms.We're looking for motivated individuals eager to learn and grow with us.Your Mission:Play the vital role of marketing matchmaker, creating dual strategies...

  • Innovative AI Professional Wanted

    1 week ago

    Lahore, Punjab, Pakistan beBeeDeveloper Full time 1,500,000 - 2,000,000

    AI Developer PositionWe are seeking a talented AI developer to join our team and help drive innovation in the field of artificial intelligence.This is an excellent opportunity for someone who is passionate about AI and wants to work with cutting-edge technologies to create innovative solutions.The ideal candidate will have strong programming skills,...

  • HSY Joins Hands with SOS Children's Villages Pakistan as Brand Ambassador

    2 weeks ago

    Lahore, Punjab, Pakistan Pakanalysis Full time

    Home » Blog » HSY Joins Hands with SOS Children's Villages Pakistan as Brand AmbassadorHSY Joins Hands with SOS Children's Villages Pakistan as Brand Ambassador04 AprHSY Joins Hands with SOS Children's Villages Pakistan as Brand AmbassadorLahore, 28 March 2025 – Pakistan's leading fashion designer and philanthropist, Hassan Sheheryar Yasin (HSY), has...

  • Highly Skilled Software Developer Wanted

    2 weeks ago

    Lahore, Punjab, Pakistan beBeeSoftware Full time 1,200,000 - 1,500,000

    About Burq started with an ambitious mission: how can we turn the complex process of offering delivery into a simple turnkey solution.Burq’s innovative approach enables businesses to plug into our network and start offering delivery to their customers seamlessly. We power deliveries for some of the fastest-growing companies from retailers to startups.It's...