
Help Desk Specialist
5 days ago
We are seeking a professional and empathetic customer service representative to join our team.
You will be responsible for providing exceptional customer experiences via chat, email, or phone. This includes responding to inquiries related to product information, order tracking, returns, and account concerns.
To succeed in this role, you should have excellent written and spoken communication skills, at least 1 year of hands-on experience with both Shopify and Gorgias, and be comfortable working independently and handling multiple conversations at once.
- Key Responsibilities:
- Provide professional and friendly customer support via chat, email, or phone
- Handle inquiries related to product information, order tracking, returns, and account concerns
- Use Gorgias and Shopify to manage tickets and provide fast, accurate support
- What We Offer:
- Competitive compensation with annual performance-based increases
- Paid time off so you can rest and recharge
- Comprehensive health insurance or a health stipend
- Holiday bonuses in appreciation of your hard work
- Fully remote setup — work from anywhere you're comfortable
- Opportunities to grow with us as we scale
- Requirements:
- Excellent written and spoken communication skills
- At least 1 year of hands-on experience with both Shopify and Gorgias
- Comfortable working independently and handling multiple conversations at once
- Empathetic, patient, and reliable when addressing customer concerns
Work-from-Home Requirements:
- Your own computer or laptop (i5 processor or equivalent preferred)
- A stable internet connection (at least 15 Mbps upload/download speed)
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