Contact Centre Supervisor

5 days ago


Islamabad, Islamabad, Pakistan Sybrid (Pvt) Ltd - A Lakson Group Company Full time

We are on the hunt for an exceptional Contact Centre Supervisor who can plan and manage our Contact Centre operations effectively.

Key Objectives
  • Enhance performance and meet established KPIs through data-driven decision making;
  • Ensure seamless execution of key tasks by forecasting manpower and facilities needs;
  • Identify and address Contact Centre requirements through effective coordination with relevant departments;
  • Develop and implement customer-centric processes through process improvement methodologies;
  • Make informed decisions to continuously improve performance and meet established KPIs;
  • Lead and motivate staff to achieve contact centre objectives;
  • Improve team leader and customer relation officer KPIs through analysis and proposal;
  • Implement CRD strategy through people, process, and technology; and
  • Develop and implement strategic plans to drive business growth.

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