Digital Technology Services Specialist

5 hours ago


Islamabad, Islamabad, Pakistan S&P Global, Inc. Full time
About the Job:

S&P Global, Inc. is committed to delivering secure, scalable, resilient, and innovative DTS (Digital Technology Services) services that enable seamless experiences for our end-users and customers.

The IT Service Management Analyst will play a key role in achieving this goal by focusing on quality, efficiency, user experience, and continuous improvement.

  • Establish and maintain a robust problem management governance framework.
  • Oversee the investigation and analysis of complex IT problems, identifying root causes and implementing sustainable solutions.

Our Team:

The Service Delivery Management, ITSM, and AI/Ops team aims to deliver operational excellence via agreed SLAs and OLAs, working towards a seamless Digital Experience across stakeholder groups.

The ITSM Analyst will be an integral part of this team, contributing to the overall success and agility of the organization.



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