Customer Service Engineer

4 days ago


Islamabad, Islamabad, Pakistan Acorn Technology Services Full time
Job Description

At Acorn Technology Services, we are committed to delivering exceptional customer service and technical expertise to our clients. As a Customer Service Engineer, you will play a critical role in ensuring that our customers receive prompt and effective solutions to their technical issues.

Responsibilities:

  1. Provide timely and professional support to customers via phone, email, or chat.
  2. Triage and prioritize incoming tickets and calls to ensure efficient resolution.
  3. Investigate and resolve customer issues on first contact, escalating complex issues to senior engineers when necessary.
  4. Collaborate with cross-functional teams to develop and implement effective technical solutions.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 1 year of experience in a technical support role.
  • Strong knowledge of Microsoft products and office applications.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.


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