
Learning Experience Coordinator
5 days ago
Company Description
At Dot & Line, we strive to deliver exceptional educational experiences to our students. Our team of dedicated professionals works tirelessly to ensure that every student achieves their full potential.
As an Academic Counsellor, you will play a vital role in our success by connecting parents with the right tutor through our platform.
Key Responsibilities:
- Lead Nurturing & Management: Track and manage leads across various channels, including WhatsApp, Instagram, Facebook, and our website.
- Demo Reminders & Follow-ups: Send reminders and follow up with parents post-demo on a daily, weekly, and monthly basis.
- Teacher & Parent Support: Address inquiries related to enrollment, scheduling, and issues.
- Reporting: Provide weekly updates and statistics on class quality and marketing insights to relevant stakeholders.
Requirements
- Experience in lead nurturing and customer service is highly valued.
- Excellent written and spoken communication skills are essential.
- Strong organisational and follow-up skills are necessary.
- The ability to work independently and as part of a team is crucial.
- Comfort with using social media platforms is required.
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