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Account Resolution Expert
4 days ago
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Ibex. Pakistan aims to provide top-notch customer experiences by empowering our employees with the necessary skills and resources.
">Job Description
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The Partner Support Specialist will be responsible for addressing customer inquiries and concerns via phone calls, ensuring timely and accurate resolutions.
Main Tasks- Demonstrate Excellent Customer Service
- Support customers with ecommerce purchases.
- Show genuine interest in customers through polite interactions.
- Offer alternative solutions for out-of-stock products.
- Comply with established processes for issue resolution.
- Stay current with system updates, process changes, and future enhancements.
- Effectively manage customer pushbacks and objections.
We prioritize employees who possess excellent communication skills, a strong sense of empathy, and a positive attitude.
Essential Skills- Critical Thinking
- Time Management
- Specialist Focus
- Organizing
- Priority Setting
- Problem Solving
- Professional Composure
We offer a comprehensive benefits package, including medical insurance, provident fund, leave encashment, annual leaves, on-job trainings, ergonomic furniture, and more.
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