Sr Cloud Infrastructure Specialist

6 days ago

Lahore, Punjab, Pakistan beBeeEngineer Full time 4,000,000 - 6,000,000
Job Description

The Sr SaaS Operations Engineer is responsible for maintaining, upgrading and monitoring Ascertia SaaS services and relevant operational systems. They will assist the Sales and Support teams in facilitating platforms that ensure effective Proof of Concepts (POCs) and post-sale on-boarding of customers to our hosted services.

Key Responsibilities
  • Drive successful outcomes within defined response times.
  • Work with the SaaS Operations Lead to build an effective technical SaaS knowledge base.
  • Assist where required to provide internal service status on cases and projects to Support, Sales, Customer Success Team, Head of Technology Services, CTO and Senior Management.
  • Work effectively with Product Development to test and plan for the release of new product versions to the hosted platforms and download areas.
  • Manage any complex customer deployments, issues or items that need careful management to ensure successful outcomes.
  • Provide detailed and effective reports of product bugs, recommendations, and enhancement requests to Development.
Operational Systems Support
  • Work with the SaaS Operations team on all operational tasks for external facing Ascertia SaaS platforms.
  • Plan and document all changes or upgrades to Ascertia hosted online services, following established change control processes.
  • Plan and manage projects for all system upgrades, working effectively with the SaaS Operations team to ensure activities and tasks are completed within given time frames and communicated to key stakeholders.
  • Ensure systems are configured with security, performance, resiliency and high availability in mind.
  • Manage communication for any planned service interruptions to customers and partners in line with agreed operational SLAs.
Communication, Feedback and Administration Activities
  • Provide feedback to wider Product team on items that could simplify SaaS operation services efforts or help facilitate larger scale deployments.
  • Monitoring of Ascertia SaaS operations activity using Site 24*7 dashboard, Status IQ for SaaS hosted services, Azure app insight and cloud database DTU / CPU usage and storage monitoring to verify integrity and availability of entire Azure environment.
  • Ensure that there is feedback to relevant teams with any useful information such as upsell opportunities or product innovation items or licensing questions.
  • Ensuring the creation and maintenance of documentation for all SaaS related items within Jira and other systems as required.
Skills and Qualifications
  • Knowledge of Ascertia's strategic products – ADSS Server and SigningHub is desirable.
  • High level understanding of PKI, EU eIDAS Regulation and GDPR.
  • Advanced technical service role that requires experience of installing and configuring performant operating systems (Windows and Linux), databases and managing cloud services such as Microsoft Azure and AWS.
  • Working knowledge of databases (e.g., MS SQL Server, Oracle, MySQL, PostgreSQL).
  • Hands-on experience with deployment and testing of Java and/or .Net-based applications.
  • Knowledge and Hands-on experience of API testing tools (e.g. Postman).
  • Experienced in working with web servers (e.g. MS Internet Information Services (IIS), Apache, Apache Tomcat) management and website deployments.
  • Ability to think analytically, to diagnose and solve complex problems.
Benefits
  • Interesting and challenging job, dynamic opportunity for professional growth.
  • Good remuneration package including PF, Medical insurance & Allowance.
  • Bi Annual Bonuses & Increments.
  • Paid time Off.
  • Complementary Meals.
  • Paid Maternity/Paternity Leaves.
  • Night shift and public holidays allowance.
  • Company sponsored yearly excursion trip, cricket, gaming and dart clubs.

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