
HR Business Partnership Manager
5 days ago
Afiniti is a leading innovator in the field of artificial intelligence, empowering businesses to transform customer experiences through personalized interactions. By analyzing human behavior patterns, we enable seamless communication that fosters trust and loyalty.
We revolutionize the contact center industry by pairing customers with compatible agents, resulting in exceptional customer satisfaction and improved business outcomes. Our patented AI technology has become a game-changer in the industry.
With a strong presence globally, Afiniti has successfully implemented its innovative solutions in various industries, including finance, telecommunications, travel, and hospitality. Our transformative technology has generated significant value for clients worldwide.
Visit our official website to learn more about Afiniti's vision and mission.
The RoleThis Senior Manager - Global HR Business Partner will serve as a key ally to the leadership team and focus on nurturing the company's most vital asset – its people. By providing strategic HR support to the Engineering Department, this role will drive product development at Afiniti.
Key Responsibilities:
- Collaborate with department leaders on strategic initiatives, including employee engagement, retention, performance planning, reviews, compensation analysis, employee relations, and career development.
- Gain an in-depth understanding of the business to provide informed HR guidance.
- Serve as a strategic HR advisor to managers, implementing initiatives aligned with business goals.
- Drive employee engagement efforts, fostering collaboration, motivation, and high-performance culture.
- Ensure consistent application of company policies, legal compliance, and maintain a positive employee relations climate.
- Support managers in mentoring and guiding teams toward achieving business objectives.
- Work closely with corporate HR teams (Recruitment, Compensation, Talent Management, Training, People Ops) to support daily operations.
- Execute people frameworks like performance management and learning initiatives in collaboration with the Center of Excellence (COE).
- Drive Diversity, Equity, and Inclusion (DEI) initiatives, embedding these insights into business strategies.
- Leverage data to provide insights driving decision-making and addressing root causes of business challenges.
- Manage HR projects from inception to execution, ensuring smooth handover and focus on enhancing the employee experience.
- Address and resolve employee grievances.
Minimum Qualifications:
- Minimum bachelor's degree; master's degree encouraged.
- 3-6 years of HR and management experience.
- Experience working with or supporting technical teams.
- Proven track record of implementing HR best practices and systems, focusing on employee engagement.
- Strong communication, collaboration, coaching, and confidentiality skills.
- Ability to manage sensitive issues and thrive under pressure.
Preferred candidates should have:
- A proactive and resourceful individual who excels in high workloads while delivering innovative solutions to support the business.
- Tech-savvy problem solver able to navigate complex challenges and drive solutions in a fast-paced environment.
- HR certifications such as SHRM-CP or SHRM-SCP are a plus.
- Both COE and HRBP experience preferred.
This is a hybrid opportunity requiring EST Hours.
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