
Senior Global HR Program Manager
5 days ago
Afiniti is a pioneering technology firm that empowers businesses to revolutionize customer experiences through cutting-edge AI technology. By analyzing human behavior patterns, we enable seamless interactions that leave a lasting impact.
We transcend traditional boundaries in the contact center industry by introducing a novel approach to pairing customers with suitable agents. This radical innovation yields extraordinary customer satisfaction and propels business success for all parties involved.
With extensive global presence and expertise across multiple industries, Afiniti has consistently delivered impactful solutions that yield tangible benefits for clients. From financial services to travel and hospitality, our transformative technology has made a tangible difference.
Learn more about Afiniti's vision and mission by visiting our official website.
The OpportunityAs a critical member of the leadership team, the Senior Manager - Global HR Business Partner will play a pivotal role in shaping Afiniti's work environment. By partnering with the Engineering Department, this role will provide strategic HR support to drive product development at Afiniti.
Key Responsibilities:
- Develop and implement strategic initiatives aimed at boosting employee engagement, retention, and overall performance.
- Gain a comprehensive understanding of the business to provide expert HR guidance.
- Act as a trusted HR advisor to managers, helping them align their initiatives with business objectives.
- Drive employee engagement efforts, fostering collaboration, motivation, and a high-performing culture.
- Ensure the consistent application of company policies and maintain a positive employee relations climate.
- Support managers in mentoring and guiding teams to achieve business objectives.
- Collaborate with corporate HR teams to streamline daily operations.
- Implement people frameworks, working closely with the Center of Excellence (COE), to enhance performance management and learning initiatives.
- Embed DEI initiatives into business strategies, leveraging data to inform decision-making.
- Manage HR projects from inception to execution, prioritizing the employee experience.
Applicants must meet the following qualifications:
- A minimum bachelor's degree; a master's degree is highly desirable.
- At least 3-6 years of experience in HR and management.
- Experience working with or supporting technical teams.
- A proven track record of implementing HR best practices and systems focused on employee engagement.
- Excellent communication, collaboration, coaching, and confidentiality skills.
- Ability to handle sensitive issues and thrive in a fast-paced environment.
Ideal candidates will possess:
- A proactive and resourceful individual who excels in high-pressure situations, delivering innovative solutions to support the business.
- Tech-savvy problem solvers who navigate complex challenges and drive solutions in a dynamic environment.
- HR certifications such as SHRM-CP or SHRM-SCP are a plus.
- Both COE and HRBP experience are highly desirable.
This is a hybrid opportunity requiring EST Hours.
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