Support Specialist

2 days ago

Islamabad, Islamabad, Pakistan beBee Careers Full time
Support Specialist

This role involves supporting MOSAIC clients with their queries related to software functionality and workflows. The successful candidate will troubleshoot and resolve issues related to software access, calculations, and database configuration.

The Support Specialist will work closely with the MOSAIC Client Services Team to ensure seamless support for clients. They will deliver training sessions for MOSAIC clients and prospects to optimize software utilization.

Responsibilities:

  • Provide support to MOSAIC clients with their queries related to software functionality and workflows.
  • Troubleshoot and resolve issues related to software access, calculations, and database configuration.
  • Work closely with the MOSAIC Client Services Team to ensure seamless support for clients.
  • Deliver training sessions for MOSAIC clients and prospects to optimize software utilization.
  • Assist in documenting new features, workflows, and client FAQs for MOSAIC Help resources.
  • Log client feedback and enhancement requests to improve MOSAIC functionality and user experience.

Requirements:

  • Bachelor's degree or Technical Certification in a relevant field (Economics, Engineering, Mathematics, or Accounting).
  • 1-3 years of experience in a technical support, software support, or petroleum industry-related role or comparable relevant experience.
  • Strong verbal and written communication skills for client interactions and documentation.
  • Excellent analytical and problem-solving skills to diagnose and resolve client issues.
  • Proficiency in Microsoft Excel for data analysis and reporting.
  • Basic SQL knowledge for data extraction and troubleshooting is a nice to have.

  • IT Support Specialist

    6 days ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    titles": ["Support Operations Coordinator", "Night Shift Server Monitor", "IT Support Specialist"],

  • IT Support Specialist

    2 days ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    Job Title: IT Support Specialist, Technical Service Engineer, Help Desk Technician

  • Support Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    Job Title: Support SpecialistThis role is ideal for individuals who are passionate about delivering exceptional customer experiences. As a Support Specialist, you will be responsible for proactively engaging with customers to understand their needs and concerns.Main Responsibilities:Respond to customer inquiries in a timely and professional manner.Analyze...

  • User Support Specialist

    2 days ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    User Support SpecialistWe are looking for a User Support Specialist who can provide exceptional customer service and support to our users. As a User Support Specialist, you will be responsible for responding to customer inquiries, resolving issues, and collaborating with other departments to ensure a seamless user experience.ResponsibilitiesYou will:Respond...

  • Compliance Support Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    Casework Support SpecialistWe need a skilled individual to assist in our casework and provide excellent support to our team.Job Description:As a Casework Support Specialist, you will assist senior analysts on investigative and compliance-related projects, including sourcing and validating public records, verifying academic and employment backgrounds, and...

  • Support Specialist

    1 day ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    Support SpecialistWe are seeking a Support Specialist to join our team. This role involves providing timely and accurate customer support through email and online chat platforms.Main Responsibilities:Provide prompt and courteous support to customers via email and live chat, resolving issues and answering inquiries regarding products, services, billing, and...

  • Administrative Support Specialist

    7 days ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    We are seeking a highly organized and detail-oriented individual to fill the role of Administrative Support Specialist. This is an exciting opportunity for someone to join our team as a Virtual Assistant, providing administrative support to our operations.

  • Insurance Claim Support Specialist

    4 days ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    Job Title: Insurance Claim Support SpecialistWe are seeking a skilled and dedicated individual to join our team as an Insurance Claim Support Specialist. In this role, you will play a critical part in helping clients navigate the process of claiming insurance benefits.

  • Psychosocial Support Specialist

    1 day ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    **Job Title:** Psychosocial Support SpecialistJob Description:The Roving Psychosocial Support Specialist plays a critical role in supporting case management teams through identification, referral, and provision of mental health and psychosocial services. This position involves collaborating with community members, staff, and stakeholders to promote mental...

  • Customer Support Specialist

    6 days ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    Customer Support Specialist - Medical BillingWe are seeking a skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, resolving issues in a timely and professional manner, and collaborating with cross-functional teams to drive business...