End-to-End Digital Solutions Expert

5 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

About the Role

We are looking for an experienced End-to-End Digital Solutions Expert to lead our digital transformation projects. The ideal candidate will have a strong background in digital channels, USSD platforms, and RPA.

Key Responsibilities

  • Plan, execute, and develop end-to-end digital vertical propositions to enable smarter self-service and digital mediums.
  • Lead the development, deployment, and enhancement of self-care features and ensure the platforms meet customer needs and enhance user experience.
  • Manage the design, implementation, and optimization of IVR systems. Work with technical teams to ensure effective integration and functionality.
  • Oversee the lifecycle of contracts and payments related to digital transformation projects. Ensure compliance with terms and negotiate renewals or modifications as needed.
  • Develop strategies and initiatives to reduce the volume of calls to the helpline and ensure cost effectiveness.
  • Collaborate with cross-functional teams to increase the growth and revenue of digital mediums.
  • Analyze trends and root causes of helpline calls related to VAS. Implement solutions to reduce these calls by improving digital self-service options and customer communication.
  • Use data insights to drive continuous improvement and enhance digital solutions.

Requirements

  • Bachelors'/Masters' degree in Business Administration, Computer Science/IT, or similar from a reputable institute.
  • Preferably 03 to 05 years' work experience.
  • Strong knowledge of digital channels, USSD platforms, and RPA.
  • Excellent analytical and decision-making skills.
  • Strong written, verbal communication, and presentation skills.


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