Service Quality Director

1 week ago


Karachi, Sindh, Pakistan beBee Careers Full time
Lead Service Quality Manager

To oversee and manage the service quality department, ensuring that all operations and problem-solving are conducted to meet the required service quality and standards for local and international campaigns.

  • Maintain high-quality services across various departments
  • Develop and implement monitoring standards to ensure consistency in service delivery
  • Liaise with operation managers to guarantee a properly functioning QA system
  • Analyze and report on service quality metrics

As a key member of the management team, you will be responsible for leading the Quality Team and ensuring that all quality operations are conducted according to established Standard Operating Procedures (SOP).

Responsibilities:
  • Conduct regular audits to identify areas for improvement
  • Implement corrective actions to address quality issues
  • Collaborate with cross-functional teams to ensure seamless service delivery
  • Manage and maintain accurate records of quality-related data
Requirements:

To succeed in this role, you will need:

  • A minimum of 10 years of experience in executive quality management, including experience in quality systems management, QA administration, and QA engineering
  • Strong knowledge of BPO industry standards and regulations
  • Proven track record of improving service quality and reducing defects
  • Excellent communication and leadership skills
About Us:

We are a dynamic organization seeking a highly skilled professional to lead our service quality initiatives. As a Lead Service Quality Manager, you will play a critical role in driving business growth and excellence through exceptional service quality.

This is an exciting opportunity to join a talented team and contribute to our mission of delivering world-class services to our clients.


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