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Executive Operational Manager

1 week ago

Lahore, Punjab, Pakistan TopSpot Full time

Operational Excellence

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As an Operations Executive at TopSpot, you will play a critical role in driving business growth and improving operational efficiency across our IT and Digital Marketing divisions.

Key Responsibilities:

  • Develop and implement strategic plans to optimize business operations and improve client satisfaction.
  • Lead and manage cross-functional teams to achieve operational excellence.
  • Collaborate with stakeholders to identify areas for improvement and implement corrective measures.
  • Monitor and report on KPIs and operational metrics to ensure performance improvement.

Team & Performance Management:

  • Develop and implement training programs to enhance skill sets and maintain high service standards.
  • Conduct regular performance evaluations and provide constructive feedback.
  • Lead by example and foster a culture of productivity and innovation.

Client & Stakeholder Management:

  • Build and maintain strong relationships with clients and stakeholders.
  • Address client concerns and resolve escalations in a timely and professional manner.
  • Collaborate with cross-functional teams to deliver customized solutions for clients.

Requirements:

  • Education: Bachelor's/Master's degree in Business Administration, Operations Management, IT, or a related field.
  • Experience: 5+ years in an operations leadership role within BPO, IT, or digital marketing.
  • Strong understanding of project management, workflow optimization, and client servicing.
  • Expertise in performance analytics, process automation, and cost management.
  • Proficiency in CRM tools, project management software, and digital marketing platforms.
  • Excellent leadership, communication, and problem-solving skills.
  • Ability to adapt to dynamic business environments and drive operational excellence.