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GROWMORE Customer Care Professional
9 hours ago
Job Summary:
We are seeking a skilled and customer-focused individual to join our team as a GROWMORE Customer Care Professional.
Key Responsibilities:
- Provide exceptional customer service through inbound calls, resolving billing inquiries, service issues, and general support related to Xfinity services.
- Assist customers with resolving billing discrepancies, processing payments, and explaining account charges.
- Troubleshoot technical issues with internet, TV, and phone services, escalating complex problems when necessary.
- Educate customers on available products, services, and promotions to enhance customer satisfaction and experience.
- Maintain accurate records of customer interactions, transactions, and resolutions in the database system.
- Collaborate with technical support, sales, and other departments to ensure effective communication and resolution of customer concerns.
Requirements:
- Intermediate education level (Preferred)
- 1 year of experience as an Xfinity Inbound CSR (Preferred)
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