GROWMORE Customer Care Professional

9 hours ago


Lahore, Punjab, Pakistan GROWMORE Full time

Job Summary:

We are seeking a skilled and customer-focused individual to join our team as a GROWMORE Customer Care Professional.

Key Responsibilities:

  • Provide exceptional customer service through inbound calls, resolving billing inquiries, service issues, and general support related to Xfinity services.
  • Assist customers with resolving billing discrepancies, processing payments, and explaining account charges.
  • Troubleshoot technical issues with internet, TV, and phone services, escalating complex problems when necessary.
  • Educate customers on available products, services, and promotions to enhance customer satisfaction and experience.
  • Maintain accurate records of customer interactions, transactions, and resolutions in the database system.
  • Collaborate with technical support, sales, and other departments to ensure effective communication and resolution of customer concerns.

Requirements:

  • Intermediate education level (Preferred)
  • 1 year of experience as an Xfinity Inbound CSR (Preferred)


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