Senior Administrative Assistant
20 hours ago
Job Summary
We are seeking a skilled Senior Administrative Assistant to join our team at Brandix Soft (Pvt.) Ltd. This role involves providing exceptional customer support, managing CRM data, and maintaining high levels of customer satisfaction.
Key Responsibilities
- Deliver outstanding customer support via calls, resolving issues and queries in a timely and professional manner.
- Act as the primary point of contact for customers, utilizing excellent communication skills to build strong relationships and ensure high levels of customer satisfaction.
- Regularly update CRM data, accurately recording customer interactions and performance metrics.
- Inform clients about work progress and resolved customer queries, fostering trust and transparency throughout the process.
- Maintain a high level of quality service, adhering to client instructions and ensuring timely reporting.
- Report directly to the client, guaranteeing seamless communication and alignment with their objectives.
- Utilize CRM software to manage customer interactions, track data, and analyze performance metrics, driving business decisions and growth.
- Efficiently enter data into CRM on a regular basis, ensuring data integrity and informing strategic initiatives.
Requirements
- A minimum of O/A-Levels qualification.
- Familiarity with MS Office, particularly Excel, is essential.
- At least one year of experience in customer support or a related field is required.
- Prior experience working with CRM software is highly beneficial.
- Strong multitasking, time management, and negotiation skills are necessary for success in this role.
- Excellent communication and presentation skills are paramount in building strong relationships with clients.
Benefits
- Competitive salary range.
- Ongoing training and development opportunities.
- A supportive and dynamic work environment.
Work Arrangements
- Onsite work arrangement.
- Shift timings: 7 PM - 4 AM (Mon-Fri).
- Location: Office no 402, Al Hafeez Shopping Mall, Main Boulevard Gulberg Lahore.
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