Current jobs related to Genesys Cloud Technical Support Specialist - Lahore, Punjab - beBeeTechnical

  • Genesys WFM Technical Support

    5 days ago

    Lahore, Punjab, Pakistan UNAVAILABLE Full time

    OverviewWe are seeking a detail-oriented and technically skilled Genesys WFM Technical Support professional to join our team. This role is responsible for ensuring the stability, integrity, and optimal performance of the Genesys Cloud Workforce Management (WFM) system. You will support users across the business, troubleshoot WFM issues, and collaborate with...

  • Genesys WFM Technical Support

    2 weeks ago

    Lahore, Punjab, Pakistan ibex Full time

    Join to apply for the Genesys WFM Technical Support role at ibex.We are seeking a detail-oriented and technically skilled Genesys WFM Technical Support professional to join our team. This role is responsible for ensuring the stability, integrity, and optimal performance of the Genesys Cloud Workforce Management (WFM) system. You will support users across the...

  • Genesys WFM Sr. Technical Support

    2 weeks ago

    Lahore, Punjab, Pakistan ibex Full time $90,000 - $120,000 per year

    We are seeking a detail-oriented with Experience and technically skilled SeniorGenesys WFM Technical Support professional to join our team. This role isresponsible for ensuring the stability, integrity, and optimal performance of theGenesys Cloud Workforce Management (WFM) system. You will support users acrossthe business, troubleshoot WFM issues, and...

  • Genesys Cloud Workforce Management Technical Support Expert

    5 days ago

    Lahore, Punjab, Pakistan beBeeTechnical Full time $40,000 - $80,000

    Job SummaryJob Title: Genesys WFM Technical Support SpecialistWe are seeking a detail-oriented and technically skilled professional to join our team as a Technical Support Specialist. This critical support role requires strong communication skills, a proactive mindset, and the ability to troubleshoot and resolve technical issues efficiently.Main...

  • Senior Technical Support Professional

    2 weeks ago

    Lahore, Punjab, Pakistan beBeeTechnical Full time $90,000 - $120,000

    Job DescriptionOur organization seeks a skilled and experienced Senior Technical Support Specialist to oversee the stability, integrity, and optimal performance of our Genesys Cloud Workforce Management (WFM) system.This role involves providing day-to-day technical support to WFM users, troubleshooting issues, and collaborating with cross-functional teams to...

  • Cloud Technical Specialist

    3 weeks ago

    Lahore, Punjab, Pakistan Zones IT Solutions Full time

    Join to apply for the Cloud Technical Specialist role at Zones IT SolutionsJoin to apply for the Cloud Technical Specialist role at Zones IT SolutionsDescriptionCompany Overview:When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really...

  • Senior Communication Infrastructure Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan beBeeTelecom Full time 987,654 - 1,234,567

    At our organization, we are seeking a highly skilled Senior Telecom Engineer to join our team.Job Description:We are looking for a seasoned Senior Telecom Engineer who will play a pivotal role in designing, implementing, and maintaining our contact center and unified communication platform for our clients. As a key member of our team, you will be responsible...

  • Expert Telecom Solutions Architect

    2 weeks ago

    Lahore, Punjab, Pakistan beBeeTelecom Full time $80,000 - $100,000

    As a Senior Telecom Engineer, you will be responsible for designing and implementing our contact center and unified communication platform. Your primary focus will be on Genesys Cloud CX Contact Center and other UC platforms.Key ResponsibilitiesIDentify and resolve complex problems with business communication systems.Provide high-level technical consultation...

  • Senior Telecom Engineer

    2 weeks ago

    Lahore, Punjab, Pakistan SupportFinity™ Full time

    ibex. is an elite CX outsourcer for the world's startups, scale-ups, and blue-chips. We build powerful customer engagement & insight solutions to help protect client investment, mitigate financial & operational risk, and accelerate ROI.As a Senior Engineer, you will play a crucial role in designing, implementing, and maintaining our contact center and...

  • Expert Contact Center Architect

    1 week ago

    Lahore, Punjab, Pakistan beBeeTelecom Full time 2,500,000 - 3,000,000

    About the PositionWe are looking for a seasoned professional to design, implement, and maintain our contact center and unified communication platform.Key ResponsibilitiesIdentify and resolve moderately complex problems with business communication systems.Provide high-level technical consultation support to global customers.Support complex configuration...

Genesys Cloud Technical Support Specialist

2 weeks ago

Lahore, Punjab, Pakistan beBeeTechnical Full time 800,000 - 1,200,000
Key Responsibilities
We are seeking a detail-oriented and technically skilled professional to provide technical support for the Genesys Cloud Workforce Management (WFM) system.

This role is responsible for ensuring the stability, integrity, and optimal performance of the WFM system.

You will support users across the business, troubleshoot WFM issues, and collaborate with technical teams to ensure smooth operation of scheduling, forecasting, and adherence functionalities.

This is a critical support role that requires strong communication skills, a proactive mindset, and the ability to troubleshoot and resolve technical issues efficiently.

Responsibilities Include:

  • Providing day-to-day technical support to Genesys Cloud WFM users.
  • Working cross-functionally with WFM teams and technical departments to resolve WFM-related issues and implement enhancements.
  • Troubleshooting and resolving software bugs, performance issues, and integration problems related to Scheduling, Forecasting, and Adherence.
  • Maintaining accuracy and consistency in data inputs/outputs from the WFM platform.
  • Conducting regular audits on BU and MU setups, feeds, adherence metrics, mapping, and skilling configurations.
  • Assisting end-users with inquiries, tickets, and training related to WFM systems.
  • Maintaining updated documentation for system configurations and processes.
  • Tracking, prioritizing, and resolving support tickets while meeting defined SLA targets.
  • Generating and delivering Monthly WFM Support Summary Reports and Incident Reports including Root Cause Analyses.
  • Collaborating with the software vendor as needed to resolve complex system issues.
Required Skills and Qualifications:

  • 1-3 years of experience specifically supporting Genesys Cloud WFM.
  • Strong understanding of Workforce Management concepts and systems.
  • Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related field.
  • Prior experience in a Workforce Management team is preferred.
  • Advanced troubleshooting and technical support skills.
  • Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical stakeholders.
  • High attention to detail, with strong planning and organizational skills.
  • Ability to independently manage tasks and take ownership from initiation to completion.
  • Skilled in creating documentation and process guides.
  • Strong analytical mindset and technical aptitude for software systems.
  • Proficiency in Advanced Microsoft Excel.

Preferred Attributes:

  • Self-starter with a proactive and collaborative approach.
  • Comfortable in a dynamic, fast-paced support environment.
  • Ability to multitask and prioritize effectively.
What We Offer:

  • Opportunity to work with a cutting-edge technology.
  • Chance to develop your technical skills and expertise.
  • Collaborative and dynamic work environment.