Senior Telecom Engineer

6 days ago


Lahore, Punjab, Pakistan SupportFinity™ Full time

ibex. is an elite CX outsourcer for the world's startups, scale-ups, and blue-chips. We build powerful customer engagement & insight solutions to help protect client investment, mitigate financial & operational risk, and accelerate ROI.

As a Senior Engineer, you will play a crucial role in designing, implementing, and maintaining our contact center and unified communication platform for our clients. Your primary focus will be on Genesys Cloud CX Contact Center, along with other UC Platforms.

Responsibilities
  • Identify, examine, and resolve moderately complex problems with business communication systems.
  • Provide high-level technical consultation support to customers worldwide.
  • Support complex configuration programming changes for internal and external customers.
  • Act as Project Lead and Technical Lead as needed, especially on Telecom and Telephony projects.
  • Collaborate with stakeholders and partners supporting end-user installations, configuration, and programming changes.
  • Deliver process training and knowledge transfer to new team members.
  • Provide technical knowledge transfer to external teams based on skills and requirements.
  • Create job aids and Method of Procedures (MOP) for internal teams and customers upon request.
  • Execute remote/on-site implementation, demonstration, and delivery of solutions.
  • Handle technical escalations and issues escalated by team members.
  • Meet all service level targets across ticketing queues for service requests, change tickets, incidents, and projects.
  • Escalate issues within partner support channels to prevent downtimes.
Qualifications
  • 5-8+ years of experience with Genesys Cloud in the contact center industry.
  • Minimum of 5-7 years' experience with any other telephony platform.
  • Experience with Genesys Cloud implementation covering telephony, contact center, integrations, reporting, analytics, call recording, routing, performance management, omnichannel communication, IVR, voice & digital bots, and AppFoundry Partners.
  • Understanding of Genesys products with multiple use cases across industries.
  • Ability to create and manage Private and Public SIP Trunks with multiple carriers and third-party ACDs.
  • Knowledge of ITIL service delivery, SLAs, contracts, and supporting global customers in a 24/7 environment.
  • Security expertise to protect Contact Center platforms in PCI and HIPAA environments.
  • Capacity planning skills for scalable, flawless system design based on business needs.
  • Experience with Genesys Cloud across multiple regions using Global Media Fabric.
  • Subject Matter Expert (SME) skills for software engineers and business users for effective integration and implementation.
  • Proficiency with APIs, providing guidance to developers.
  • Networking skills: TCP/IP, SIP, WAN, Telecom CDN knowledge.
  • Strong understanding of software architecture, integration capabilities, and data models.
  • Experience with Genesys Cloud integration with Active Directory, CRM, and ERP solutions.
Soft Skills
  • Strong analytical and problem-solving skills.
  • Excellent case management and independent working skills.
  • Fluent in spoken and written English.
  • Positive, flexible, creative, and team-oriented attitude.
  • Respectful and transparent communication with juniors and peers.
  • Responsive to organizational and project changes.
  • Leadership ability to guide teams, maintain quality standards, and ensure SOP compliance in secure environments.
Education
  • Bachelor's degree in IT, CS, or Telecoms.
  • Master's in CS or Telecoms is a plus.
  • Any Genesys Cloud Certification is advantageous.
  • Experience with other telephony brands like Avaya and AWS Connect is a plus.
#J-18808-Ljbffr
  • Telecom Engineer

    3 weeks ago


    Lahore, Punjab, Pakistan Komkonsult (Pvt.) Limited Full time

    We are looking for a confident Telecom Engineer for the execution and implementation of telecom projects.The required engineer has to travel in the central and northern regions of Pakistan to install indoor and outdoor telecom network setups.Young, energetic professionals should apply with full confidence.Job SpecificationMinimum one year work experience on...


  • Lahore, Punjab, Pakistan beBeeTelecom Full time

    Are you a skilled professional looking for a challenging opportunity to lead telecom projects?This role is designed for an experienced Telecom Engineer who can deploy and install indoor and outdoor telecom network setups in central and northern regions.The successful candidate will be responsible for deploying and installing telecom infrastructure, working...


  • Lahore, Punjab, Pakistan beBeeTelecom Full time 9,000,000 - 12,000,000

    Telecom Project Manager RoleFieldforce Inc is seeking an experienced Customer Success Manager to join our team. The ideal candidate will have a strong background in the telecom sector, preferably with experience working with telecom tower companies, operators, or vendor organizations.Key Responsibilities:Project Management:Lead and manage complex projects...


  • Lahore, Punjab, Pakistan beBeeTelecomEngineer Full time 3,200,000 - 4,200,000

    At the heart of our operations is the role of a Telecom Engineer, who plays a pivotal part in ensuring seamless global telephony and contact center functionality. As part of our Central Genesys cloud team, this individual serves as the primary point of contact for all contact center solution inquiries and issues. The Telecom Engineer's responsibilities are...

  • Project Manager

    2 weeks ago


    Lahore, Punjab, Pakistan beBeeTelecom Full time

    We are seeking a highly skilled and experienced Senior Project Manager to lead complex projects within the Access Network domain.The ideal candidate will have 2-3 years of experience within the telecom sector, preferably with a telecom tower company, operator, or vendor organization.Key Responsibilities:Project Management:Lead cross-functional teams to...

  • Telecom Engineer

    3 weeks ago


    Lahore, Punjab, Pakistan ibex Full time

    ibex. is an elite CX outsourcer for the world's startups, scale-ups, and blue-chips. We build powerful customer engagement & insight solutions to help protect client investment, mitigate financial & operational risk, and accelerate ROI.As Genesys Cloud Engineer, you are responsible for supporting global telephony & contact center operations across contact...


  • Lahore, Punjab, Pakistan Vision Telecom (Pvt) Ltd Full time

    1 day ago Be among the first 25 applicantsDirect message the job poster from Vision Telecom (Pvt) LtdGoogle & Meta Certified Digital Marketing Expert @ Vision Telecom. | Let's ConnectCompany DescriptionVision Telecom is Pakistan's leading licensed IT & Telecommunication Services provider and System Integrator with extensive experience in designing and...


  • Lahore, Punjab, Pakistan beBeeTelecom Full time

    Job OverviewWe are seeking a seasoned expert in telecommunications engineering to join our team.Main ResponsibilitiesDesign, implement, and maintain contact center and unified communication platforms for clients.Lead complex configuration programming changes for internal and external clients.Provide high-level technical consultation support to global...


  • Lahore, Punjab, Pakistan beBeeProject Full time 8,000,000 - 12,000,000

    Reputed engineering firms require professionals for telecom projects. They will be responsible for managing site acquisition activities, supervising site officers/surveyors, compiling reports, communicating with customers, and reporting internally. Deliverables include customer satisfaction, timely and successful project delivery.Job SpecificationThe...

  • IP Core Resource

    2 weeks ago


    Lahore, Punjab, Pakistan WorldCall Telecom Limited Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from WorldCall Telecom LimitedThis role is responsible for the design, implementation, monitoring, and maintenance of robust and secure IP core network infrastructure, with a focus on Fiber to the Home (FTTH) deployments. This includes managing routing protocols,...