
Top Customer Experience Representative Position
7 days ago
Senior Customer Service Representative
A senior level position for customer service professionals seeking a new challenge.
Job Description:We are seeking an experienced and proactive Senior Customer Service Representative to join our team. The ideal candidate will play a key role in ensuring excellent customer satisfaction by providing timely, professional, and effective support across all customer touchpoints.
The successful candidate will handle and resolve customer queries via phone, email, and in-person interactions, supervise and guide junior customer service staff, maintain detailed and accurate records of customer interactions and transactions, escalate complex issues to the appropriate department or manager when necessary, monitor customer feedback and suggest improvements to internal processes, ensure all customer service KPIs and SLAs are met or exceeded, participate in training sessions to stay updated with product knowledge and company policies.
Required Skills and Qualifications:- Experience:
Minimum 3-5 years of customer service experience, preferably in a senior or supervisory role.
- Skills:
Excellent verbal and written communication skills in English and Urdu, strong problem-solving and conflict-resolution abilities, proficient in Microsoft Office and CRM software, ability to multitask and manage time effectively.
- Education:
Bachelor's degree in Business Administration or related field (preferred).
- Salary:
Competitive salary range.
- Work Schedule:
Monday to Saturday, 10:00 AM to 6:00 PM.
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