Customer Experience Representative

24 hours ago


Lahore, Punjab, Pakistan beBeeRepresentative Full time
Job Overview

We are seeking a skilled professional to provide exceptional customer experiences. The ideal candidate will deliver outstanding service through written and verbal communications, maintaining a positive demeanor.

Key Qualifications
  • Bachelor's degree or higher in a relevant field
  • Customer service experience preferred
  • Flexibility to work varying shifts required
  • Excellent English communication skills, both written and verbal
  • Proficiency in Microsoft Office, specifically Excel and Word
  • A collaborative mindset and customer-focused approach
  • Effective problem-solving skills, with the ability to communicate complex information simply
Primary Responsibilities
  • Respond professionally to customers, providing product/service information, taking/cancelling orders, or gathering complaint details
  • Record customer interactions and transactions, documenting inquiries, complaints, and comments, as well as actions taken. Process orders, forms, and applications
  • Follow up to ensure appropriate actions were taken on customer requests, aiming for First Contact Resolution (FCR)
  • Escalate unresolved customer grievances or special requests to designated departments for further investigation
  • Enhance our reputation by taking ownership of new requests and exploring opportunities to add value to job accomplishments


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