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6 days ago
As a highly motivated Account Manager, you will have the opportunity to work with our largest line of revenue. Our SMB customers make up the majority of our customer base and are our largest revenue stream. We are looking for professionals who have a proven track record of success, are highly motivated, have international exposure to US customers and culture, and consistently practice refining their skillset.
A successful Account Manager is coachable, receptive to feedback, has a willingness to learn, and is open to embracing continuous improvement. Strong interpersonal skills, a strong technical aptitude, a high attention to detail, and a natural ability to convey and relate ideas to others are required for this role. Because of the collaborative nature of our Sales team, a win-as-a-team mentality is a must. In this high-energy role, you should be comfortable working in a fast-paced, quota-driven environment and be flexible with changing processes.
- Develop strong executive relationships and a deep understanding of each client's business in order to identify opportunities for growth and expansion within your SMB customer base.
- Survey prospects to understand pain points within their business so you can align those needs with our solution.
- Demonstrate our software and solutions to fleet managers or your larger, more strategic SMB customers.
- Collaborate with your account team—customer success managers, support, product specialists, sales engineers, data analytics, and more—to support and grow your customers.
- Support contract renewals by proactively engaging clients on upcoming renewals, ensuring a smooth process that minimizes churn.
- Resolve problems, including identifying issues, thinking critically to determine the optimal course of action, and implementing best available solutions.
- Effectively plan to meet and exceed your ongoing business goals and revenue quotas.
- Develop a deep understanding of our technology platform and operations, using that understanding and market input to bring back iterations to our business.
- Constantly study and deepen understanding of market trends to enable consultative insight.
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