Assistant Director of Quality

7 days ago


Lahore, Punjab, Pakistan UNAVAILABLE Full time

Role Summary:

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The Assistant Manager, Quality Assurance will lead quality assurance efforts, drive continuous improvement, and collaborate with cross-functional teams. This individual will develop and implement quality assurance frameworks, analyze performance data, and design training programs.

Key Responsibilities:">
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  • Develop and implement quality assurance frameworks and strategies.">
  • Assess agent-customer interactions to ensure quality standards are met.">
  • Perform audits and offer feedback to agents and team leaders.">
  • Cross-functional collaboration is essential to identify process gaps and recommend improvements.">
  • Design and deliver training programs to enhance performance and compliance.">
  • Provide coaching and support to team members.">
  • Create and maintain quality standards across all teams and client engagements.">
  • Generate reports on QA performance and highlight areas for improvement.">
  • Mitigate risks and strive for excellence in operational performance and service delivery.">
  • Align quality assurance objectives with business goals and client expectations.">
  • Engage with stakeholders to provide updates and implement improvements.">
  • Maintain high compliance levels by adhering to industry regulations and client-specific policies.">
  • Stay informed about industry best practices and technological advancements.">

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