Technical Assistance Coordinator

18 hours ago


Lahore, Punjab, Pakistan Generix Solutions Full time
About the Role:

We are looking for a highly skilled Technical Assistance Coordinator to join our team at Generix Solutions.

The successful candidate will be responsible for coordinating technical assistance efforts, including responding to customer inquiries, troubleshooting technical issues, and providing training and support materials to customers.

Key Responsibilities:

  • Technical Coordination: Coordinate technical assistance efforts, including responding to customer inquiries and resolving technical issues.
  • Training and Development: Provide training and support materials to customers to enhance their understanding and usage of software applications.
  • Collaboration: Collaborate with internal teams to resolve complex technical issues and document customer interactions, issues, and resolutions.

Requirements:

  • Excellent communication and customer service skills.
  • Bachelor's degree in Computer Science or related field.
  • Basic computer proficiency (Microsoft Office).
  • Organized, detail-oriented, and able to multitask.


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