Technical Support Specialist

1 day ago

Sukkur, Sindh, Pakistan beBee Careers Full time

We are seeking a skilled Technical Support Specialist to provide expert technical service and support to our customers.

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  • This role requires troubleshooting and resolving complex problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.
  • You will work closely with customer technical staff, operation managers, service engineers, and other groups within the organization to ensure seamless collaboration and effective problem-solving.

The ideal candidate will have a broad knowledge of telecom and Datacom, covering both hardware, software, and network knowledge. You will work independently, taking on big responsibility and making decisions that impact the team's success.

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Key Responsibilities:

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  • Handle customer issues as dedicated support, 24x7 based on roster
  • Lead and resolve technical issues and conduct Root Cause Analysis
  • Knowledge Management
  • Handle Software Update Management (SUM), Load IPA/EPA/EP packages on Ericsson Core nodes
  • Drive CSR review meetings with SDM
  • Perform preventive maintenance
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Requirements:

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  • Bachelor's degree in engineering
  • Minimum 5 years of experience in CS Core domain
  • Hands-on experience with CSCF, MTAS, SBG/BGF, MSC-S, M-MGW, STP/IP-STP, UDM domain CUDB, HSS-FE, HLR-FE, EIR-FE, Mobile Call flows and Protocols understanding
  • Troubleshooting of IMS/VoLTE call flows, SRVCC and CS Fallback procedure
  • MOP preparation with impact analysis and execution
  • Understanding of Cloud/Virtualization concepts and VNF/CNF Management
  • Team Collaboration
  • Delivering results & meeting customer expectations
  • Presentation & communication skills

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