Senior VOIP Infrastructure Specialist

3 days ago

Rawalpindi Cantonment, Pakistan beBee Careers Full time
VOIP Specialist

We are seeking a highly skilled VOIP Specialist to join our team. The ideal candidate will have hands-on experience supporting VOIP systems and data dialers, as well as strong troubleshooting and problem-solving skills.

About the Role

The VOIP Specialist will be responsible for providing daily support and troubleshooting of VOIP infrastructure, monitoring system performance, and administering data dialer systems. This includes configuration, campaign setup, and list management for maximum efficiency. Additionally, the specialist will manage ViciDial settings, identify and resolve technical issues quickly, and perform routine system maintenance.

The role also involves collaborating with internal teams to ensure seamless integration of VOIP systems with other business tools, providing training and support to internal users on the effective use of VOIP and dialer systems, and implementing best practices for VOIP and dialer system management.

We require a basic understanding of VOIP technologies, including Asterisk servers and ViciDial administration, and excellent communication skills to explain technical issues clearly to non-technical team members.


Key Responsibilities
  • Provide daily VOIP support and troubleshooting.
  • Monitor and maintain VOIP infrastructure.
  • Administer and optimize data dialer systems.
  • Manage and maintain ViciDial settings.
  • Identify and resolve VOIP and network-related issues.
  • Perform routine system maintenance.
  • Collaborate with internal teams.
  • Provide training and support to internal users.
  • Implement best practices for VOIP and dialer system management.

Qualifications and Experience

To be successful in this role, you will need:

  • A minimum of 6-12 months of hands-on experience supporting VOIP systems and/or data dialers.
  • Basic understanding of VOIP technologies, including Asterisk servers and ViciDial administration.
  • Strong troubleshooting and problem-solving skills, with the ability to resolve technical issues efficiently.
  • Excellent communication skills, with the ability to explain technical issues clearly to non-technical team members.
  • High attention to detail and strong organizational skills, able to manage multiple tasks under pressure.

Desirable Skills and Qualifications

Experience with VOIP platforms such as Asterisk, FreePBX, or similar systems, knowledge of networking concepts, including IP addressing, firewalls, and routing, and familiarity with CRM and dialer systems, particularly ViciDial.


Work Mode and Location

This is a full-time position working from an office location. The specific work mode and location details can be discussed further during the interview process.

The salary for this position is market competitive and will be discussed during the interview process.

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