
Financial Services Officer
5 days ago
**Job Description:**
A Financial Services Officer is responsible for providing exceptional customer service and handling various banking operations at the branch level. This includes account opening, managing customer queries, processing non-financial transactions accurately, and maintaining fixed assets inventory.
**Key Responsibilities:**
- Ensure effective handling of customers in the branch and provide services according to laid-down service and quality indicators.
- Handle all operations segments of the branches as an inputter/maker level, including account opening, dormancy marking/removal, stop payments marking/revoking, account closures, SOA issuance, loan account opening and closing, deceased marking/removal, Level Migration, and more.
- Prepare deceased customer cases refund and maintain records, manage customer queries efficiently, and review and monitor service indicators assigned to the branch.
- Perform non-financial transactions with accuracy as per SOP, guide walk-in customers, cross-sell bank products, prepare reports for submission, and ensure verification of inventory by physical check once a year.
**Benefits:**
- Competitive salary and benefits package.
- Comprehensive training programs and opportunities for career growth and development.
- Opportunities to work in a dynamic and innovative environment.
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