Enterprise Service Manager
7 hours ago
About the Role
The successful candidate will be responsible for overseeing the implementation of Enterprise Service Management (ESM) platforms across the organization. This includes planning, executing, and aligning with stakeholders to manage all NOC-related activities effectively. You will also be responsible for managing a team of 8 direct reports, providing inspirational leadership, and fostering professional development.
Key Responsibilities
- Budget management: Plan, execute, and align with stakeholders to manage all NOC-related budgeting activities effectively.
- ESM portfolio oversight: Oversee the ESM portfolio and associated applications, including platform operations, customizations, rollouts, and innovations.
- EMS administration: Manage and maintain EMS platforms to ensure high availability, fault tolerance, operational continuity, and efficient performance.
- Sustainability management: Ensure the sustainability of operations from a functional, technical, and people perspective by implementing robust processes and maintaining a future-ready team.
- Team leadership: Provide inspirational leadership to the team, fostering professional development, creating shadow roles, ensuring skill-building opportunities, and supporting the general well-being of team members.
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