
Technical Support Specialist for Learning Management Systems
2 days ago
Key Responsibilities:
- Technical Support: Provide expert assistance in troubleshooting and resolving technical issues related to Blackboard LMS.
- eLearning Course Tools: Assist in developing and utilizing eLearning course tools to enhance the learning experience.
- System Management: Collaborate with staff to manage and maintain the system, ensuring optimal performance and efficiency.
- Security and Compliance: Ensure the security and integrity of internet-based systems and data, adhering to strict compliance protocols.
- Troubleshooting: Analyze and troubleshoot complex technical problems, implementing effective solutions to resolve issues.
- Communication and Time Management: Effectively communicate with stakeholders, prioritizing tasks to manage time efficiently and meet deadlines.
Requirements:
- Education: A university degree in Computer Science or a related field is required.
- Experience: At least 3 years of experience in similar roles, preferably with expertise in technical support and eLearning tools.
- Technical Background: A strong foundation in technical support and problem-solving is essential.
- eLearning Tools: Proficiency in eLearning tools and system support is necessary.
- Languages: Fluency in English is required.
- Skillset: Strong problem-solving, time management, and communication skills are crucial for success in this role.
Employment Type: Full-time
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