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Arrears Resolution Expert

1 week ago

Lahore, Punjab, Pakistan SMR Consultant Full time
Position Description

The Arrears Resolution Expert role is critical to the success of our Collection Department. As an expert in arrears resolution, you will be responsible for resolving outstanding debts, working closely with customers to understand their financial situations and develop personalized plans to repay their debts.

  • You should have a thorough understanding of collection practices, regulations, and procedures.
  • Develop and maintain strong relationships with customers, ensuring their needs are met and exceeded.
  • Work closely with internal teams to ensure seamless communication and effective resolution processes.
Key Performance Indicators
  • Resolve outstanding debts in a timely and efficient manner.
  • Improve customer satisfaction ratings by providing exceptional service and support.
  • Meet or exceed monthly collections targets, demonstrating a strong understanding of collection practices and procedures.