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Proactive Resolution Experts

2 weeks ago

Lahore, Punjab, Pakistan Supreme Protection Ltd. Full time
Proactive Resolution Experts

We are seeking proactive and results-driven Proactive Resolution Experts to join our team at Supreme Protection Ltd.

As a Proactive Resolution Expert, your primary focus will be on proactively identifying and resolving potential issues before they escalate into major problems.

Your key responsibilities will include:

  • Identifying potential issues and developing proactive solutions
  • Responding to customer inquiries and resolving issues efficiently
  • Troubleshooting and resolving technical issues with services
  • Evaluating customer requests and escalating complex issues to the appropriate department or team member
  • Documenting and tracking customer interactions and issues as per company policies
  • Suggesting improvements to products and services based on customer feedback
  • Participating in ongoing training and development to stay informed about new products and services
  • Collaborating with other departments to ensure seamless customer experience

Requirements

  • Strong analytical and problem-solving skills
  • Excellent English communication and interpersonal skills
  • Strong ability to multitask and prioritize
  • Experience with SAP and other software like CRM is a plus
  • Ability to work effectively in a team-oriented environment

Perks

  • Professional development and training opportunities
  • Collaborative work environment
  • Opportunities for growth and advancement within the company
  • Annual increments
  • Yearly bonuses/lunch/dinners/trips