Database Reporting Specialist

7 days ago

Islamabad, Islamabad, Pakistan beBee Careers Full time

About the Role

In this senior-level position, you will be responsible for designing and implementing complex SQL queries and stored procedures to support reporting requirements and data analysis tasks specific to customer service and contact center operations.

Main Responsibilities

  1. You will collaborate with stakeholders to understand data and reporting needs within the context of customer service and translate them into efficient database queries.
  2. Analyze and optimize existing database queries to improve performance and support key metrics relevant to customer service, such as response times, call volumes, and customer satisfaction scores.
  3. Develop and maintain data models and database schemas that are tailored to the needs of customer service reporting.
  4. Monitor database performance and usage patterns, and implement tuning measures such as indexing and partitioning to support efficient reporting.
  5. Create and maintain ETL processes to extract, transform, and load data from various sources relevant to customer service operations into the SQL Server databases.
  6. Ensure data accuracy, integrity, and security through proper database design, data validation, and backup strategies, with a focus on customer service data.
  7. Troubleshoot and resolve database issues, including data corruption, connection problems, and performance bottlenecks, particularly as they relate to customer service data.
  8. Stay updated on the latest developments in MS SQL Server and customer service technologies, including new features and best practices, and incorporate them into your work.
  9. Provide technical guidance and mentorship to backend developers and analysts, sharing knowledge and best practices, particularly in the area of customer service reporting.

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