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Client Relationship Executive

2 weeks ago

Karachi, Sindh, Pakistan Sports Man (Formerly known as English Sports) Full time
About Our Organization

Sports Man (Formerly known as English Sports) is a leading organization dedicated to delivering exceptional customer service.

Job Description

We are seeking a talented individual to fill the position of Online Customer Support Executive. The ideal candidate will have a strong passion for delivering exceptional customer service and a keen eye for detail.

Key Responsibilities:
  • To provide top-notch customer service through various channels.
  • To resolve customer complaints efficiently and effectively.
  • To develop and implement policies and procedures that enhance customer satisfaction.
  • To train and develop staff to deliver exceptional service.
  • To conduct quality assurance surveys to measure customer satisfaction.
Requirements:
  • A bachelor's degree or Diploma in Administration or related field.
  • Fresh graduates are encouraged to apply.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Knowledge of CRM systems.
  • Knowledge of mediation and conflict resolution techniques is desirable.