Client Relationship Manager

2 days ago

Karachi, Sindh, Pakistan Standard Chartered Life and Careers Full time
About the Role

We are seeking a seasoned Business Development Specialist to join our team at Standard Chartered Life and Careers. As a key member of our Integrated Middle Office, you will play a vital role in driving business growth and delivering exceptional client service.

Your primary responsibility will be to provide expert advice and guidance to Relationship Managers across all lending units in Pakistan, ensuring seamless documentation processes and compliance with regulatory requirements.

You will also be responsible for performing end-to-end orchestration across various processes and services managed by our Integrated Middle Office, engaging clients throughout the onboarding process, and driving execution of processes to deliver excellent client service.

In addition, you will undertake ad-hoc duties as delegated by your Line Manager and Country Head of Integrated Middle Office, including creating Customer Due Diligence for new clients and reviewing existing client files.

Key Responsibilities
  1. Develop and execute business strategies to drive growth and expansion in the Corporate and Institutional Banking sector.
  2. Provide high-level advice and guidance to Relationship Managers on all documentation related matters, ensuring compliance with regulatory requirements.
  3. Lead cross-functional teams to deliver end-to-end solutions for clients, ensuring seamless execution and excellent client service.
  4. Engage clients throughout the process, ensuring their needs are met and exceeded.
  5. Collaborate with stakeholders to identify opportunities for process improvement and implement changes to drive efficiency and excellence.
  6. Stay up-to-date with industry trends and developments, leveraging this knowledge to inform business decisions and drive innovation.
  7. Mentor and coach junior staff members, providing guidance and support to ensure their success.
  8. Participate in special projects and initiatives, utilizing your expertise to drive business results.
  9. Cultivate and maintain strong relationships with clients, stakeholders, and partners, ensuring a collaborative and supportive environment.
  10. Develop and maintain a deep understanding of our products and services, using this knowledge to inform business decisions and drive growth.
  11. Identify and capitalize on opportunities for business growth, developing and executing plans to achieve these goals.
  12. Ensure compliance with internal policies, external regulations, and industry standards.
  13. Manage and mitigate risk, ensuring the highest levels of operational integrity.
  14. Continuously evaluate and improve business processes, identifying opportunities for enhancement and implementing changes to drive efficiency and excellence.
About Us

We are an international bank that is committed to making a positive impact on our clients, communities, and each other. For over 170 years, we have been driven by a passion for innovation and a commitment to excellence.

We believe that our people are our greatest asset, and we strive to create an inclusive and supportive environment that fosters growth, creativity, and collaboration.

Our purpose is to drive commerce and prosperity through our unique diversity, together with our brand promise to be here for good. When you work with us, you'll see how we value difference and advocate inclusion.

Together, we:

  • Do the right thing and are assertive, challenging one another, and living with integrity, while putting the client at the heart of what we do.
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
  • Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.
What We Offer

We offer a comprehensive compensation package, including a competitive salary, bonus, and benefits, to support your mental, physical, financial, and social wellbeing.

  • Competitive base salary and bonus structure.
  • Flexible working arrangements to suit your lifestyle and preferences.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • Access to state-of-the-art technology and tools to support your work.
  • Opportunities to collaborate with a diverse and talented team of professionals.
  • A dynamic and supportive work environment that encourages innovation and creativity.
  • A comprehensive benefits package, including medical and life insurance, retirement savings plan, and paid time-off.

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