Service Delivery Manager

2 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

Job Description

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  • Ensure highest level of quality service delivery, reducing repeat repairs and responses to customers and dealers.">
  • Maintain operational efficiency, monitoring expenditure and managing within allocated resources.">
  • Coordinate with Visit Authorized Service Centers on a regular basis to monitor performance, provide guidance to improve service quality levels, and ensure all complaints are resolved in collaboration with Sales Teams and Dealers.">
  • Ensure timely reporting and feedback on critical issues to the relevant stakeholders.">
  • Maintain availability of spare parts, ensuring sufficient stock according to market requirements.">
  • Raise timely demands to procure spare parts from relevant sources.">
  • Ensure adherence to ISO9000 Quality Management System standards and defined working procedures.">
  • Educate and train service staff to effectively perform their responsibilities.">
  • Recommend Sales Returns based on technical reasons and follow established procedures.">
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Required Skills and Qualifications

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  • Team Building Skills">
  • Customer Orientation">
  • Supervisory Skills">
  • Experience in After Sales Services, preferably in the Appliances Industry">
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About Us

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Pak Elektron Limited is a pioneer manufacturer of electrical goods. The company was set up in 1956 in technical collaboration with M/s AEG of Germany to manufacture transformers and switch-gear.



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