
Spa Operations Manager
3 days ago
Overview
This role is responsible for overseeing the day-to-day operations of a spa branch, ensuring exceptional customer experiences and high-quality services.
Key Performance Indicators (KPIs) include managing daily operations, supervising a team of reflexologists, developing marketing strategies, maintaining inventory records, and ensuring compliance with health and safety regulations.
- Effective leadership and communication skills are essential to motivate and inspire the team to deliver outstanding results.
- A customer-focused attitude prioritizes client satisfaction, driving loyalty and retention.
- The capacity to work in a fast-paced environment, adapting to changing circumstances, is crucial for success in this role.
- Excellent organizational and time-management skills balance multiple tasks and responsibilities, ensuring seamless execution.
Bachelor's degree in Business Administration or Hospitality Management is required for this position.
Skills and Qualifications- Strong leadership and communication skills, with the ability to motivate and inspire the team.
- Customer-focused and service-oriented attitude, prioritizing client satisfaction.
- Capacity to work in a fast-paced and dynamic environment, adapting to changing circumstances.
- Excellent organizational and time-management skills, balancing multiple tasks and responsibilities.
- Sales and marketing experience is highly valued but not essential.
The ideal candidate will thrive in a fast-paced environment, working collaboratively with a skilled team to deliver exceptional results.
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