Call Center Performance Coach

An Operations Manager is required to lead a team of call center agents in Pakistan. The ideal candidate will have strong leadership, communication, and organizational skills.Key Tasks:Manage daily operations of the call center team.Develop and implement effective lead generation strategies.Manage claims processing and deposit handling processes.Provide...

In this role, you will be responsible for ensuring that our customer service team meets the highest standards of quality.Main DutiesEvaluate call recordings to determine compliance with company policies.Provide coaching and guidance to improve agent performance.Necessary QualificationsMinimum 2 years call center experience.Excellent analytical and...

Company DescriptionUS Based Call CenterRole DescriptionThis is a full-time on-site role located in Rawalpindi for a Call Center Representative. We are hiring for UK & US Based Projects. The Call Center Representative will be responsible for providing customer service, ensuring customer satisfaction, utilizing interpersonal skills, providing customer support,...

About the Role:A Performance Development Specialist is responsible for identifying knowledge gaps and designing targeted training solutions. This includes:Assessing training needs and developing tailored solutionsDelivering training sessions to Customer Service RepresentativesCoaching and mentoring representatives to enhance their performanceRequirements for...

Job DescriptionWe are looking for a highly motivated and experienced Performance Monitoring professional to join our team. In this role, you will be responsible for analyzing contact center performance data, identifying areas for improvement, and developing strategies to enhance performance.About the TeamOur contact center operations team is dedicated to...

Key ResponsibilitiesThe Call Center Operations Manager will:Foster a culture of excellence within the department.Drive performance improvements through data analysis and reporting.Mentor team members to enhance their skills and knowledge.Collaborate with external partners to develop strategic partnerships.QualificationsCandidates should have:A proven track...

This Call Center IT Assistant role requires a detail-oriented individual with excellent communication skills.

We at Hoopoe Tec Pvt Ltd are Information Technology services providers.From Software development, Website Development, Android application development, IOS application development. We have our own outbound and inbound call center for which we need HR.Job SpecificationGood communication skills.Call center agents for night shift. Required for campaign on lead...

We are seeking a highly motivated and results-driven individual to join our team as a call center professional. In this role, you will be responsible for handling customer calls, responding to inquiries, and providing sales support.Key ResponsibilitiesAs a call center professional, you will be responsible for:Responding to customer calls and...

Job Description:The Telephone Support Specialist role involves handling incoming customer calls and providing expert assistance to resolve queries and concerns. This is a dynamic and challenging position that requires excellent communication skills, technical knowledge, and problem-solving abilities.About the Position:In this role, you will work as part of a...